If you’ve searched for Plano Landscaping Company Yelp reviews, you may have noticed something confusing. Our Yelp profile does not always reflect the full picture of our customer feedback, and we want to explain why.
At Plano Landscaping Company, transparency matters. Most of our business comes from repeat clients, referrals, and homeowners who have seen our work in person. But online review platforms don’t always tell the complete story.
This post explains what’s happening with our Yelp reviews and where you can find the most accurate representation of our reputation.
The Current Situation With Our Yelp Reviews
Plano Landscaping company yelp reviewsPlano Landscaping company yelp reviewsAt the time of writing this, we have:
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11 positive customer reviews
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3 negative reviews
However, if you look at our public Yelp star rating, you may only see the negative reviews reflected in the score.
Why does this happen?
Because Yelp’s automated system places many positive reviews into a section called “Not Recommended Reviews.” These reviews are hidden from the main rating and do not count toward the overall star score.
Here Are The Hidden Positive Yelp Reviews
Verify hidden Yelp reviews here.
What Are “Not Recommended” Yelp Reviews?
Yelp uses an automated filter to determine which reviews appear publicly and which are hidden.
According to Yelp, reviews may be filtered if:
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The reviewer is new to Yelp
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The account has very few reviews
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The reviewer doesn’t use Yelp regularly
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Yelp’s algorithm cannot verify the activity as “trusted”
Even when reviews come from real customers who hired us, they may still be filtered if the user is not active on Yelp.
This means:
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A real, happy customer can leave a review
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That review may be hidden
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It won’t count toward the star rating
Why Some Positive Reviews Don’t Appear in the Main Rating
Many homeowners only use Yelp occasionally. When they hire a contractor and leave their first review, Yelp may consider that account “low activity.”
As a result:
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The review is moved to the “Not Recommended” section
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It is still visible, but not included in the star rating
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The business rating may appear lower than reality
We encourage customers to scroll down on Yelp and click:
“Not Recommended Reviews”
There, you’ll often see additional positive feedback from real clients.
Where Most of Our Reviews Actually Come From
Like most home service companies in Plano, the majority of our customers find us through:
Because of that, our most accurate review profile is typically found on:
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Google
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Direct customer references
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Before-and-after project photos
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Real properties you can see in your neighborhood
How to Get the Full Picture of a Landscaping Company
No matter which contractor you’re researching, we recommend:
1. Check multiple review platforms
Don’t rely on just one site.
Look at:
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Google reviews
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Yelp reviews (including “Not Recommended”)
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Facebook or Nextdoor feedback
2. Ask for references
A reputable contractor should be able to provide:
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Recent customer contacts
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Photos of completed projects
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Addresses of past work (when permitted)
3. Look at real project photos
Stock photos and generic images are common online.
Always ask to see actual completed jobs.
What Our Customers Typically Hire Us For
Plano Landscaping Company specializes in:
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Drainage systems
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French drains
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Downspout extensions
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Grading and water redirection
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Paver patios and walkways
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Irrigation repair and installation
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Landscape renovations
Many of our projects are problem-solving jobs, especially drainage issues that other contractors couldn’t fix.
Why So Many of Our Jobs Come From Referrals
In the landscaping industry, reputation spreads fastest through neighborhoods.
We regularly get calls from:
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Neighbors who saw our trucks on a jobsite
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Homeowners referred by past clients
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Repeat customers doing new phases of work
That type of growth only happens when customers are satisfied with the results.
Our Approach to Customer Service
We focus on three main things:
Clear communication
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Detailed proposals
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On-site walkthroughs
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Honest expectations
Quality workmanship
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Proper grading and drainage design
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Professional installation
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Clean, organized jobsites
Long-term results
We don’t just aim for something that looks good the day we leave.
We want systems that still perform years later.
The Bottom Line on Yelp Reviews
If you’re researching Plano Landscaping Company Yelp reviews, here’s the key takeaway:
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We have more positive reviews than what the star rating may show.
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Some real customer reviews are placed in Yelp’s “Not Recommended” section.
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The best way to evaluate any contractor is by looking at multiple sources and real project work.
Want to See Our Work for Yourself?
If you’re considering a landscaping or drainage project in Plano or nearby areas, we’d be happy to:
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Walk your property
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Explain your options
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Show examples of similar completed jobs
Our goal is simple:
Do quality work that customers are proud to recommend.
The Timing Was… Interesting
We also noticed something that raised a few eyebrows.
Several of our positive reviews were filtered into Yelp’s “Not Recommended” section around the same time we stopped running paid advertising on the platform. Hmmmm
Now, Yelp states that their review filter is completely automated and not influenced by advertising. We’ll take them at their word on that. But from a small business owner’s perspective, the timing felt… let’s just say, convenient.
One week we had a more balanced rating with multiple positive reviews showing. Shortly after ending our ad campaign, many of those same positive reviews were moved into the hidden section, leaving mostly negative feedback visible in the main rating.
We’ll let readers draw their own conclusions.
Regardless of how any review platform’s algorithm works, our focus remains the same:
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Do quality work
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Treat customers right
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Earn referrals
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Build a strong reputation in the real world, not just online
Because at the end of the day, no algorithm can hide a yard full of standing water—or a properly installed drainage system that fixes it.
What Our Real Yelp Rating Should Be
Based on our actual customer feedback:
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11 five-star reviews
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3 one-star reviews
That equals a true rating of approximately 4.1 stars.
Some of those positive reviews are currently placed in Yelp’s “Not Recommended” section, which is why the public rating may appear lower.
We encourage homeowners to look at multiple sources when researching a contractor. You can view our Google reviews for a broader set of customer feedback, or explore our completed projects on our Plano landscaping company website. Many clients hire us specifically for drainage solutions in Plano or irrigation repair and installation, and those project results speak louder than any single review platform.